In order to provide the optimum sleeping surface this premium product contains only the finest quality materials. It covers defects in materials and manufacturing for as long as you own the mattress. Purchaser shall pay1/180 of the current replacement cost of the defective part multiplied by the number of months, after the fifth (5th) year, from the liability of Sapphire Sleep shall be limited to the replacement of the defective part(s) only with purchaser responsible for all service, installation and freight costs of said part(s). As with all premium sleep products certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. Sapphire Sleep Industries Warrants your mattress, for a period of twenty (20) years from the date of purchase — ten (10) years full warranty, ten (10) years pro-rated— against defects in workmanship and materials. The zippered cover on the mattress is warranted for two (2) years from the date of purchase for defects in material or workmanship. Mattress warranties are probably not at the top of the list of the factors you consider when purchasing a mattress, but understanding the conditions of a mattress warranty can help inform your decision and especially come in handy if you have any issues with your mattress down the line. Should a warranty claim arise, the original purchaser shall contact Sapphire Sleep for a Warranty Claim Form and Instructions. Substitution or use of improper foundations, platforms or other bases upon which the mattress is placed, may result in damage to the product. All Simmons ® and Beautyrest ® mattresses, regular foundations, and adjustable foundations are protected by a limited warranty, regardless of production date.This warranty covers only manufacturing defects (including some removable mattress covers), meaning it does not cover incidental or consequential damages (however, some state laws may qualify you for such coverage). A blended cotton pad and a two-inch memory foam topper give this hand-built mattress our softest feel. Harmonia Mattress. 10 YEAR LIMITED WARRANTY: During year 6 through year 10 from the original purchase date, Sapphire Sleep will replace, per the terms and conditions set forth in this paragraph, any bed part found to be defective. This lifetime warranty applies to the owner of a genuine Puffy™ foam mattress. Sapphire Sleep Reviews. It is recommended that the consumer protects the mattress with a stain resistant mattress protector. This is to be expected and is part of the performance of your mattress. The company will repair or replace a mattress that is found to be defective, but the warranty does not cover transportation costs associated with warranty … It is understood that this does not include normal increase of softness in the foam which can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure This warranty does not apply to the following: WORKING WEIGHT LIMITS: Although your Sapphire Sleep Adjustable Base has been rigorously tested within the recommended limits in this publication, to maintain the highest quality standards, exceeding the recommended weight limits may void your warranty. To damage resulting from misuse or abuse caused by the purchaser, To damage caused by the repairs or parts replacement by an authorized person, If the Sapphire Sleep Adjustable Base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with procedures outlined in the owner’s manual and Warranty, To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers, To modification of the Sapphire Sleep Adjustable Base without prior written consent by Sapphire Sleep. We recommend the purchase of a mattress … Upon receipt by Classic Brands of the completed Warranty Claim Form and the original sales receipt, Sapphire Sleep’ quality control department will verify the defect and/or the applicability of this Limited Warranty thereto. Your new mattress is covered by an extensive warranty. Sapphire Queen found in: Queen Serta Perfect Sleeper Hotel Sapphire Suite II Euro Top Double Sided 14.25 Inch Mattress, Queen Sapphire Dream Luxury Firm 14 Inch Mattress, Queen Sapphire Dream Luxury Plush 14 Inch Mattress, Queen.. Handles allow you to rotate and move this mattress with ease. $1499-$2049. I think the warranty time should be the same, but I am no expert at all on this topic. If so, please take a moment to suggest an edit. This includes all authorized labor and transportation costs incurred with the repair or replacement of any parts found to be defective. Blog; Cart; Chat; Checkout; FAQ; Home; Home Trial; Mattress Warranty Information The original purchaser shall complete the Warranty Claim Form, clearly detailing the defect, and email along with a copy of original sales receipt for the Product to claims@sapphiresleepindustries.com or as otherwise directed on the Warranty Claim Form. In the event that this Limited Warranty is applicable, a replacement product of equal or greater value will be sent to the customer. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. To costs for unauthorized service calls for educating the consumer about the Sapphire Sleep Adjustable Base or locating properly functioning power outlets. No monetary refunds and/or credits will be issued. This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect; including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. The original invoice is required and is the only acceptable proof of purchase. 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