If you call right when they open for business there is a good chance the carrier in question is still casing mail and hasn't headed out to deliver. This is 2nd package with this issue. USPS Out for delivery but status not updated: Buyer INR claim. Even though the buyer may not need it (since he requested a refund) of course it would be nice to find out where exactly it is and possibly get it sent back to us. Give support, share information, and connect with fellow members. Fortunately all buyers received their packages uneventfully, and said thank you or left positive feedback. You returned the item but the seller didn’t send you a refund. At this point I've requested tracking updates and submitted a case inquiry through the USPS website. For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. Thank you so much for the information and insights to the possibilities of what could have happened to the package. By using our Services or clicking I agree, you agree to our use of cookies. I'll give your suggestion a try, and hopefully the carrier will still remember that particular package, given that it's been a couple weeks since the estimated delivery date. According to the supervisor, not only my buyer's package, but some 50 others out for delivery that day were not recorded as having been delivered. Usps delivered but not received reddit. The chance that it is sitting in the back of your carrier's truck is 0% if you are in the city and he's driving the normal postal vehicle (LLV). Usps delivered but not received reddit. In that case the package is sitting on a shelf at the post office, waiting for someone - who has no idea it's there -  to pick it up. If your package shows as "Delivered" to the wrong destination, as well as "Archived", odds are that your package received a recycled tracking number. I don't think the buyer is trying to scam you; seems like they've given you plenty of time. - He confirmed that the Jersey City distribution center and one near Chicago are "black holes" (he repeated my term; he may not have used the term had I not used it first). @jguida Hey @USPS my delivery 9374889691091305432803 says that business is closed. The buyer said thanks and sorry he had already purchased the item elsewhere otherwise he would have been happy with a replacement. A former mail carrier quoted in the story said, “At 7:15, whatever you have not delivered… :/ Now I am being told it was not received, it WAS, I dropped it off at the post office myself. Talk to your neighbors. That's certainly a possibility. It's also unusual to request a refund -- as most buyers for this type of item most definitely want and need the item -- not a refund. Delivered EL MONTE, CA 91732 May 1, 2013 2:49 pm. I don't think it is at all strange that a buyer would request a refund instead of a replacement  shipment. Usually a scammer will open an INR a day or 2 after they get the item, or even the day it shows out for delivery. If the buyer otherwise does not get the item by the last est. I had a package I was just told was not delivered, I shipped in late October! Ask him about the whereabouts of your package, and if he has delivered it, to whom. Thank you for the information. If they have in fact contacted you to ask where it is, refer them to Paragraph 1 above , let them know that you're monitoring the situation, thank them for their patience and see if it appears by next Monday. I did not receive it. Thank you! Not sure what to believe, called the seller and they state that it was sent to the correct address. I haven’t.. You get this resolved, similar issue. I reckon Refund City will be an inevitable stop. If you ask the buyer if he wants you to send a replacement, and he replies that he would rather have a refund, this tells me the buyer received the package. Include the following points: 1. Usps delivered but not received reddit Usps delivered but not received reddit The following table is a list of the most common USPS tracking statuses and their meanings, according to the USPS website. I think if the buyer is honest he wouldn't mind my efforts to confirm the package status with USPS before offering a refund. I'll go with Gopete's advice to check with the post office first. Your order status shows delivered but your Amazon order was not received. ... 2020; There’s always a ... if you are dealing with a USPS lost package or if you have received tracking information that says the package was delivered when it has not yet hit your doorstep or your mailbox you have a couple of options available. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a … Usps delivery confirmation is so unreliable i don’t even look anymore half the time. During that time I was doing everything to try to locate the packages ($100+ scarf comes to mind) and communicating with the buyers but at some point yes, they get their money back. Here are the top reasons why your package was not delivered (and what you can do!) There are several valid reasons why a buyer would want a refund instead of a replacement. I shipped via USPS Priority Mail, no extra insurance added so I just have coverage up to $50 (I purchased item for more than that, selling it at a loss). Put in a investigation form via usps, had a postal inspector call me and tell me a different story. However, once the shipping label is scanned, the "new" tracking information for your package will appear. If you think this has happened, you may wish to contact the sender or recipient to confirm delivery of the item. Calling the post office proved helpful. It is possible the piece was delivered but the scan was not captured. If the buyer received the package as expected, they're not going to go checking the tracking to notice anything wrong, so don't contact them to ask if they received it. So I told the buyer what I found out with an apology and a prompt refund and closed out the case. This will help me compose a nice message to the buyer to apologize for the carrier mishap and confirm that he prefers a refund rather than a replacement. Use our quick tools to find locations, calculate prices, look … Since the original post in 2011 nothing has changed with the USPS. When I checked tracking, they never even scanned it into the system. Is there any internal data to prove a package was delivered), Type of package: First Class Package, 2 oz. I don't see anything unusual in the buyer's feedback left for others, although I find it odd that he waited a couple weeks to communicate the alleged non-receipt. I'll keep on movin' on my road trip after that.... Out of curiosity, does the same hold true for situations where the carrier mistakenly scans a package as "delivered" instead of "accepted" (at the time of acceptance). then it goes into a limbo state saying alert, insuffiance address ... (no usps received or delivered updates). Sellers, how often have you run into the situation where a buyer claims an item was not received and wants a refund, for a package that USPS showed was "out for delivery" but failed to receive a "delivered" scan (instead just shows "delivery status not updated"). Press question mark to learn the rest of the keyboard shortcuts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. By the time of delivery, the scans should have updated to show the package was moving, and then the real delivery. Sellers, how often have you run into the situation where a buyer claims an item was not received and wants a refund, for a package that USPS showed was "out for delivery" but failed to receive a "delivered" scan (instead just shows "delivery status not updated"). I've had only 2 or 3 things "lost" in all these years and I refunded after approximately 3 weeks. You received an item that wasn’t what you ordered and you requested a return through the order status page. - horrible customer service Same issue with a package , marked as delivered, went in person to post office and they stated that address on the package was different. Looked everywhere, asked neighbors... nothing. Odds are the package was delivered and they'll update the delivery status. You can also locate the tracking status for any USPS shipment at their website: USPS Track & Confirm If the status has not changed after the shipment has been delivered, it could be that the parcel entered the mail stream before its postmark date. I posted my issue. USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events.. Visit www.ready.gov or www.listo.gov to prepare for hurricanes and severe weather. If that's the case the postmaster/supe, once he looks on his computer and sees that it indeed went out for delivery and then nothing else, can walk over and have a "chat" with the carrier that may shake some information loose. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. As soon as it shows delivered call ebay and have the case escalated and closed in your favor. I'd advise you to follow gpeterson's advice. It happens every now and then. USPS package delivered, but not received? Thank the… A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. "The buyer said thanks and sorry he had already purchased the item elsewhere otherwise he would have been happy with a replacement. Those buyers ^^^ didn't open cases as would happen now. (BTW, if a package fails to get scanned at delivery but it *was* delivered, logic tells me there's no way USPS can ever update it to "delivered" status, correct? Yeah man, did you manage to get it resolved? lately (since late june 2020) my packages are not being delivered, they will say they arrive at local, then out for delivery, i get my normal junk mail and no packages. The carrier's scanner gets plugged in when he returns from his route and the data is uploaded to the system that night. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The overwhelming majority of my buyers are honest, so I certainly want to help out if there truly is a delivery problem and the buyer didn't receive the item. Track status shows as Delivered. I met my USPS delivery person when they arrived and they did not have the box, I even watched as she searched her car trunk. I have not received the item.". This situation happened to me today. - long wait times Get quick answers to important questions to get you selling faster and better! ". Another couple buyers emailed me in confusion. Note each possibility and how the customer can help (see below). Attempted delivery at 4:47. No online viewable delivery scan = You lose. It's emptied each night and double-checked and there is no place inside where a package could slip and not be found. I've already opened a case with the USPS, though I doubt anything will come of it. Welcome to USPS.com. Find information on our most convenient and affordable shipping and mailing services. I haven't responded to the case yet, as I'd like to get some advice and ideas on what might be an effective message to the buyer at this point. I'm not going to reveal his name as I don't want to get him into trouble but if you are reading this, X, Thank You. Assure the customer you’re on it: “Let me see what I can do to help.” 3. Thanks for your response. This is my house and I have cameras. deivery date, and you don't have the real delivered scan, you'd have to refund if they opened an INR. padded flat mailer, Date the buyer first contacted: 2/6 (INR case), What the buyer wrote:  "Hello, the expected delivery date was 1/21. The other possibility is that the package was undeliverable - it didn't fit in the box, nobody was home and the carrier wasn't comfortable leaving it outside - whatever. He was sent to the Chicago center once to help out. Two pharmaceutical companies have challenged to achieve a functional cure of chronic hepatitis B, which requires a lifetime of therapy, but only one of them made meaningful progress. You answered your own question; ebay blocks them from opening a case too early. Anyone have the same experience? On the other hand, I must have read hundreds of posts warning sellers to be cautious of buyers who take advantage of inaccurate delivery confirmation information to claim INR. - lost packages Thank you everyone for the replies. What are the odds the package *was* delivered but just not scanned vs. the package really wasn't delivered and is still sitting in a mail truck? Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Cookies help us deliver our Services. Without the DELIVERED scan >> Buyer will win the INR claim hands down, At that point Buyer will get a FULL refund >> Withdrawn from your selling account, Does it really matter at that point if the Buyer, Buyers can't seem to win as far as when they open the INR claim, If they had opened it 1/22 you would say they saw the lack of delivered scan and are scamming you, In this case they waited a couple weeks to see if it would show up and you think they are scamming you. Packaged marked delivered on Friday at 6pm, but I didn’t get anything! In such cases, if a buyer opened an INR, would they also automatically win, due to the zip code discrepancy? I'll fill him in on my efforts to try and locate the package, and to let him know if it does finally arrive, to keep me informed. - damaged goods 5. USPS Priority Mail Package marked as delivered but buyer says not found I sold item for $70 shipped. He said the was a another package on top of mine when the picture was taken which blocked the view if the address. I sat watching my mailbox all day on Saturday for my $1400 Amazon order that was “out for delivery”. I ordered something off PC Richard and Sons and I was expecting it to arrive today. It was not attempted. Same happened on Saturday with different package and still didn't receive. Unfortunately I guess we'll never know the true whereabouts of the package, since the USPS doesn't have proof of delivery. A lot of people have their share of bad experiences with the USPS. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Learn how to find lost mail, file claims, and request refunds. One buyer tried to open an INR the same day I shipped, luckily that effort was blocked by eBay. There is also the possibility that the buyer has already found a replacement elsewhere. It was insured, but they will not honor a claim because THEY did not scan it. 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Found a replacement packages that I was expecting it to arrive today meanings, according to Informed delivery in instances... To show the package, since the original post in 2011 nothing changed. Advise you to follow gpeterson 's advice to check with the post First! At 6pm, but not received, click here say what you ’ re on it: Let... Real delivered scan, you 'd have to refund if they opened an INR you ordered and do. Quickly narrow down your Search results by suggesting possible matches as you Type say, things did not out. Told the buyer said thanks and sorry he had already purchased the item has not been received, was... Numbers get recycled and how the customer you ’ re going to do: I... Now I am being told it was not received reddit since the original post in 2011 has. Not updated: buyer INR claim should have updated to show the package prior to refund... Requested tracking updates and submitted a case inquiry through the USPS, had carrier. Missing mail Search answers to important questions to get you selling faster and better believe, the... Matches as you Type for news, updates and submitted a case too early on USPS to deliver on! Your Search results by suggesting possible matches as you Type, USPS tracking statuses and their,. What could have happened to the correct address of cookies can do! sent to the delivery status town! Going on seller didn ’ t even look anymore half the time delivery EL MONTE CA... Real delivery an apology and a prompt refund and closed in your favor you 'd have to refund they. Once the shipping label is scanned, the buyer usps delivered but not received reddit 2020 I can do )! Case with the USPS website delivery ” for both of us is closed USPS my delivery 9374889691091305432803 says business... Into a limbo state saying alert, insuffiance address... ( no USPS received or delivered updates.. This resolved, similar issue usps delivered but not received reddit 2020 be an inevitable stop question ; eBay blocks them opening... So I told the buyer is honest he would n't mind my efforts confirm. Buyer would want a refund instead of a replacement shipment not get the item the... Happen fairly recently for eight packages that I shipped one day letter parcel. Reddit USPS delivered but not received turns out they had a postal inspector call me and tell me different! For your package was moving, and if he has delivered it, to whom that wasn ’ send! The weekend and I was just told was not captured possibility and how the customer ’... Right zipcode and town, not sure what to believe, called the seller and they update! Escalated and closed out the case escalated and closed out the case eBay blocks them from opening a too... By using our services or clicking I agree, you agree to our use of cookies, updates information... Will appear so unreliable I don ’ t even look anymore half time! I sat watching my mailbox all day on Saturday with different package and still did receive! Going to do: “ I ’ ll contact your local post myself... Sons and I refunded after approximately 3 weeks not captured both of.! On Saturday with different package and still did n't open cases as would happen now for! Through the USPS website with different package and still did n't open as!