Expecting a parcel, a heavy one so waited at home for delivery to help. Will ask my dad to never use this courier again, same with the rest of my family and I. You may use this online application to request a refund or adjustment of your transportation charges if you are a U.S. customer requesting a refund for eligible FedEx Freight ® shipments sent within the 48 contiguous U.S. So I gathered all of the requested paperwork including 2 High Res printout of the Damage/Dent.. I cannot make sense of what they are saying and they don't seem to understand what I am asking them for... therefore NOTHING is getting resolved and FedEx keeps telling me they cannot complete the claim until they get this letter from the shipper! Box 256 Pittsburgh, PA 15230 If you fax your claim, you will receive a confirmation letter by return fax. I don't understand why they couldn't figure it out. Displays a corporate culture of dishonesty, lack of integrity, and disdain for customers. What kind of service is it? 4. How could this happen as I just sent the packet 3 hours earlier in the day…? The tracking ID just keeps saying it will be delivered the next business day, and keeps changing to the next day. Fedex Claim Number. They’re unresponsive, ARC is unresponsive, etc. • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: You've already flagged this Diane 3 reviews. Ordered a heat press on eBay, came in time however the FedEx driver left my expensive package sitting on my door step and it poured rain that day (he/she did not wrap my package) the box was soaked, my machine was literally sitting in water. 7 thoughts on “ Court approves FedEx’s $228M settlement with drivers, resolving ‘misclassification’ claims ” Justice for all says: October 16, 2015 at 4:10 am On delivery days that FedEx claims local weather delay, we regularly get deliveries from both USPS and UPS. YES YOU READ THAT RIGHT. Is it not the case that if an insurance premium is paid then a legitimate claim needs to be paid. They informed me that the claims were being processed. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! 1.8. www.f edex.com. I have waited nearly 2 weeks for my parcel and only to find out they will ship it back to the shipper! I hate fedex, and I always have. A sender or receiver has up to nine months to file a claim for a lost package. What happened? I mailed this packet off to the “Cargo Claims Dept” on Monday 7/2/19. Our driver is an absolute jerk. Sheryl Hubbell worked for FedEx SmartPost, Inc. (FedEx) for about eight years until Fed Ex fired her in 2014. I called FexEx and filed a claim, sent pictures and everything. How to file a claim for multiple missing packages on FedEx. Review #1440617 is a subjective opinion of poster. Needless to say it has been almost 2 weeks going back and forth trying to contact this shipper (who apparently is in China but ships through someone in the states) the language and time barriers are ridiculous! They obviously don’t care either and it’s sad. One of the worst experiences with a company I’ve ever had, and I’ve had some bad ones. Do not call FedEx or eBay for the status of your claims. WTH…?? In fact, the odds are FeEx will settle with you rather than go to trial. FedEx damaged my driveway and adjacent stone work. Why would anyone use this company, I was assigned a person to take care of my claim and it would be a week or so for her to replay to my Email Right now this company is making money, so obviously they don't care. This review is for Fed Ex ground. I filed the claim and everything and provided documents of how much my package was . We specialize in large/complex losses, large domestic and international commercial risks, middle market commercial property losses, and real estate, residential and catastrophic losses. They are no better than street thugs. Box 256 Pittsburgh, PA 5230 2. All FedEx SmartPost claims are processed and managed through the eBay Marketplace. I wish they had negative stars to choose from because that is what I would give. Same story as everyone else on here. This year leave it to Fedex to mess up another delivery. Management there must be required to have been bottom 1/3 of their class to qualify. Also, customer service right now is also terrible. Go to FedEx Claims online using this link Click Start a Claim button Stating he delivered it to wrong address. YOU SUCK. I said in the delivery instruction that 'please call me when arrived' but the driver still didn't call me and assumed I was not at home. If nothing comes in the next few days, hopefully Amazon can do something about the package not even arriving, since clearly people who have wrote reviews here have had no luck getting a refund from FedEx, or good customer service. Of course there was no Reason given for the Denial just some LAME Generic “Unfortunately we cannot approve your claim,, yadda yadda..” I couldn’t believe it.. How can a Company as big as Fedex making Millions of $$’s deny a claim which completely shows their Negligence?? Specifically, the driver in FedEx just assumed I was not at home for no reason. Review #2127316 is a subjective opinion of poster. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. The fact that there is no one to complain to and no one to talk to that seems to have any control, is proof that FedEx does not care about customers or the business that they are in. $145 for the Stereo and whopping $53 Freight Charge. Proper Packaging GuidelinesHelp ensure that your packages arrive on time and in good condition with proper packaging, taping and labeling. Take the “”” Useless delivery company. Obviously it was an idiot like you that delivered my package! Note that our mailman and the UPS driver are both good friends with the dog, and he is very friendly and would never bite. FedEx is investing $200 million in more than 200 global communities by 2020 to create opportunities and deliver solutions for people around the world. I need this machine to complete orders I have, I'm out the money for this machine and FedEx just keeps blowing me off saying they can't do anything until they have this letter... well if you need the letter then YOU get it because YOUR driver screwed up... why do I have to go though all this aggravation because your driver is incompetent? 1.8 . I gave the required information.. Showed Photos of the Receiver from Before and After… 4 Pictures total and then submitted the claim being very optimistic that it would get approved as this was a fully Legit claim. See instructions below** How it works STEP 1: Click the button below to login to Pulse (first-time users need to create an account) STEP 2: Click "Submit a claim" STEP 3: Fill out claim information and upload supporting documentation . He is actually being considered for a children and dog reading program at a local school! A birthday gift is now going to be 5 days late. Not responding to customer questions, concerns or complaints is unforgivable. FedEx usually takes five to seven business days to resolve a claim. CC219/0608-ALL 30098DG Guide to Loss and Damage Claims Cargo Claims Contact Information Mailing Address FedEx Cargo Claims Dept. The logistics could be more accurate and the customers ought to be given a fair and clear time-window when to expect the delivery. After shipping consignment from India FedEx is suppose to deliver it safe to the destination on time as described with out loss or damage to the products in the consignment that's why... My package delivered too late about 23 days instead of one week. Close. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. At one point, they even admitted that they think they don’t have any liability for property that they damage. Step 4: Schedule an inspection or conduct your own. Fedex should change top management, the CEO, CFO, board of directors. I have already received from FedEx two empty boxes and one missing box. Then on van for delivery and trying to get customer service is a joke to. Fill out, securely sign, print or email your fedex claim form instantly with SignNow. And Finally secured at all seams of the Box with Packing Tape. Claims Manager salaries at FedEx Freight can range from $84,017-$90,222. FedEx UK Reviews . I file the complaint. Oh...I see....You think that WE control the weather...LOL. FedEx Express and FedEx Ground Claim Form Instructions and Frequently Asked Questions (FAQs) Read the following FAQs for answers on the claim resolution process. 2020-12-14 18:43:07 ... FedEx UK's compensation scheme is a bit like being asked to countersign your claim with the signatures of both sets of great grandparents, impossible. Hope I never have to use them ever again. We shipped several packages with them, which were lost or damaged, and they dragged out the claims process over 4 months!!! Fedex claimed my parcel was delivered on a day no one even knocked on my door. Nell. I was told that my claim was approved and that FedEx took responsibility for the error however, because the "shipper" used a FedEx account I had to get a letter from them stating they would not file a claim against them since I was filing one... Um WHAT? Website . No wonder fedex and USPS is tied together losing parcels and always late. There is no cut and dry area on the FedEx website to check the status of a claim you submitted online. It was sent on 27 July and must deliver on 3 August. This thing happens the second time and I won't trust FedEx anymore, Fed ex has never been reliable! Useless, unreliable, irresponsible, uncommunicative, antiquated, incompetent. I made arrangements for them to call me when it was close so I meet them. Reply. Details . Pathetic! Original review posted by user Oct 19 My signature was forged as received, my package was left out in the rain, my package was damaged, and because the sender did to declare a value on my items (which is over 4K) they will not pay the full amount of the damaged item. states. I will NEVER use FexEx for anything!! Rights Reserved, You Are About to Contact PissedConsumer.com. Then turned around and told me the guy had been fired because many of his packages had been coming up missing from his route. no slip left any doors, add when i review my home cameras no one came to my house that day they are liars, payed a little more to get parts by 6-2-17 should have not wasted my money on fedex, all other times the package would be left on front porch when they would actually show up. Details . I would never use this company again. I've been promised multiple call backs, as well as a claim was made and still no one has contacted me, nor has my daughter received her gift. So FedEx customer service (which is a separate department from claims) decided to try and handle the claims people for me. At this point I was just trying to recoup half of the total sale so I could honor a full refund to the Buyer who was being very patient on his end. The sad part is, they’re correct. Called “oh no one submitted your claim” . 3. :), FedEx doesn't even care about customer or there needs post there business is done. There’s almost nothing that can be done, because there’s nobody to go after. Review #1589113 is a subjective opinion of poster. After politely insisting that the seller take action, a FedEx driver showed up, asking to see the packaging and the damage. Rating Details. Driver said noone home but he never called, Driver is rude and mean to me and my children. Somehow it was marked as delivered. Having been a loyal customer of FedEx for over a decade, this is obviously not an issue. One can not be on stand-by for the whole day. Original review: Dec. 28, 2020 FedEx Montenegro is performing fraudulent activity. They don't deliver packages to my doorstep, they throw them at the end of my driveway and now this one has disappeared. I’m certain the Buyer who paid his hard earned Money for a Denon Stereo wanted it to be a Functioning one but FedEx made certain it wasn’t Bottom line,,, is I am out $198…. P.O. Immoral company! This marked the end of the VA’s RAMP program, under which it could take as long as three to seven years to have your appeal decided. FeaturesFind out what FedEx® Claims Online can do and learn about its features. My most recent item arrived with the shipping box completely destroyed. You Fax your claim numerous times over the four months, asking its... Tracking information why they could n't figure it out use DHL or ups I live in and!, Fed ex fired her in 2014 go to the letter Mailing label contains the details of the day your. 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